Last updated: 15 December 2025
VideoAIGenerator provides Text-to-Video and Image-to-Video generation services.
VideoAIGenerator ("we", "us", or "our") operates videoaigenerator.io and provides AI video generation tools along with features to upload, organize, and collaborate on media files (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with the Services.
By using videoaigenerator.io or the Services, you agree to the practices described below. If you do not agree, please stop using the Services.
Who we are
VideoAIGenerator is an AI-first video creation platform. You can reach us at support@videoaigenerator.io.
We only collect the information needed to deliver, secure, and improve VideoAIGenerator.
Account details
- Name, email address, and password when you create an account
- Profile settings you choose to share, such as preferred language, visual style preferences, or workspace theme
Billing details
- When you buy credits or plans, our payment processor (Stripe) collects card number, billing address, and related data
- We store payment records required for invoices, refunds, tax, and legal compliance
Video content and creative inputs
- Prompts, text instructions, and parameter choices you provide to the AI video generator
- Reference images, source videos, and other media you upload to use within the Services
- Metadata we derive (e.g., duration, aspect ratio, resolution) so you can search, edit, and collaborate efficiently
Usage data
- Log data like IP address, browser type, and device information to keep the platform secure
- Technical diagnostics (such as latency, error codes, or feature use counts) to monitor performance, ensure accurate renders, and prevent abuse
Cookies and similar technology
- Essential cookies maintain sessions and account security
- Preference cookies remember your settings, such as language and playback options
- Analytics cookies (when enabled) help us understand how people discover and use AI video generation and upload workflows
We use the information above to:
- Provide, troubleshoot, and improve the Services, including rendering AI-generated clips and storing your uploads
- Process transactions, send invoices, and manage your subscription or credit balance
- Personalize the interface, recommend presets, and surface relevant media you have uploaded
- Enforce usage limits, copyright assurances, and community guidelines around uploaded content
- Monitor abuse, fraud, infringement, and security threats
- Communicate about service updates, feature launches, beta programs, and support requests
- Comply with legal obligations and respond to lawful requests
We do not sell your personal information. We only share it in the following situations:
- Service providers: Trusted partners such as hosting platforms, video processing vendors, and payment processors who help us operate the Services. They only use your data per our instructions and legal agreements.
- Compliance and safety: When required by law, valid legal process, DMCA takedown requests, or to protect the rights, property, or safety of VideoAIGenerator, our users, or the public.
- Business changes: If we merge, sell assets, or finance the business, your information may transfer as part of that transaction. We will notify you of material changes.
- Collaboration features: When you explicitly share a workspace or project, we share the associated content and metadata with invited collaborators inside VideoAIGenerator.
Data retention
- Account information is kept while your account remains active and for up to 24 months afterward to meet legal requirements.
- Uploaded images and videos stay in your library until you delete them or close your account. Temporary render files created for AI video generation are generally purged within 30 days.
- Metadata derived from your uploads may remain in anonymized form for analytics or system safety after deletion of the underlying file.
- Technical logs are typically retained for up to 12 months for security and operational purposes.
Your choices and rights
Depending on your location, you may have rights to access, correct, download, or delete the personal data we hold. You can:
- Update profile details directly in the app
- Export or delete generated videos and uploaded files from your library
- Change communication preferences using the links in our emails
- Request account deletion or restriction by emailing support@videoaigenerator.io
We will respond to verified requests within 30 days, unless a longer period is permitted by law.
Security
We implement industry-standard security practices, including encryption in transit, restricted employee access, and routine monitoring. While no system is perfectly secure, we continuously assess and improve our safeguards.
International data transfers
We may process and store information on servers in various locations to provide reliable service. We implement appropriate security measures to protect your data regardless of where it is processed.
Children’s privacy
The Services are not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy to reflect product, legal, or regulatory changes. If updates are significant, we will notify you by email or through the Services. The “Last updated” date shows the latest revision.
If you have questions about this Privacy Policy or how VideoAIGenerator handles your information, please email support@videoaigenerator.io.